Resume

At Home Personal Care, Germantown, WI

Apr. 2022 - Present

Organized and maintained client and employee audits to ensure accuracy and follow the rules and regulations of both the agency and healthcare
Verified and updated client insurance information to prevent any billing errors as well as notifying team of any changes
Answered phone calls in a professional manner, providing answers when possible and transferring calls or taking messages when necessary

Bemis Manufacturing | Sheboygan Falls, WI

Jan. 2021 - Aug. 2021

June 2019 - Aug. 2019

June 2018 - Aug. 2018

Adapted to work environment quickly by close observations of skills
Implemented hands-on skills by using repetitional procedures for up to eight hours per day
Performed excellent under pressure in both, teams and as an individual

Gabriel's Villa | Oshkosh, WI

Nov. 2019 - Dec. 2020

Responded to up to 15 resident call lights per shift in a timely and efficient manner
Effectively communicated with the previous and next shift CNA’s and nurses about each resident and relayed information that would be helpful in order to provide the best care for residents
Precisely reviewed charts of residents to ensure correct care for each individual as well as recording any observations that could impact the well-being of the residents

Titan Underground | Oshkosh, WI

Oct. 2018 - Apr. 2019

Demonstrated great time management by being capable of putting priorities first when taking orders
Diffused situations with upset customers and efficiently resolved complaints
Managed daily operations of an on-campus common eating area including opening and closing operations

Jade Dragon | Oshkosh, WI

Jan. 2018 - May 2018

Displayed great communication skills through interactions with customers who came in to dine, resulting in many returning customers
Demonstrated proper phone etiquette by answering up to 20 calls a day to enter in orders over the phone
Managed and trained new employee over the course of the first month of employment

Sabrina Lee